Philippines Outsourcing Company, The Live2Sell Group, joins the American Teleservices Association!

Established in 1983, ATA or the American Teleservices Association comprises of over 4,000 contact centers that account for more than 1.8 million professionals around the world. The Live2Sell Group of Companies is now part of this highly regarded association. Inbound call centers provide both traditional and interactive services supporting the e-commerce revolution. They offer customize, as well as highly specialized, customer service for Fortune 500 companies, and create annual sales for over $900 billion.

But over the years, more and more SMEs companies are jumping on the outsourcing bandwagon, getting offshore outsourcing business partners, like Live2Care, involved in taking care of everything from toll-free Hotline accounts to highly efficient customer service and technical support reps.

“The last few years, we’ve seen considerable increase of inbound call center requirements from business owners worldwide. This compels us to put together a company like Live2Care. Now it seems like the company will change fundamentally the way our business transforms itself in a near future,” said Chris Ducker, CEO of the Live2Sell Group of Companies.

The American Teleservices Association provides leadership in the customer service and telemarketing scene, upholding high standards in the professional and ethical use of the telephone as the tool for conducting business. The association is committed to serving the needs and giving support to its members, as well as protecting the rights of the consumers.

Live2Care also provides virtual assistant services, aside from giving traditional inbound customer support, which they are becoming more associated with and known for in the industry. But the company’s outbound telemarketing services, appointment setting and lead generation solutions are what really make the company truly famous for.

“Getting more clients and boosting up the sales ratios is obviously the top priority of all SMEs. I should know because we’re one ourselves. But one mustn’t underestimate the power of a solid customer service campaign, and putting in place a good customer service to handle the clients properly. It’s absolutely important for a business owner who thinks in long-term and wants his or her company to last,” expressed Ducker when discussing recently of his new ATA membership.